| Self Employed Computer Services Contractor * Residential and Business 'Piece Work' gigs, Deployment Contracts, POS Install/Repair and/or Replacement Contracts * February 2007 to Present
Dell Resolution Specialist (Level 2 Help Desk / Contract Position), Phoenix, AZ July 2006 to February 2007
Boeing, Mesa, AZ (Blue Current, Contract Position) October 2005 to February 2006 * Desktop Support /Break/Fix/IMACD/Deployment Tech for configuration and relocation of PC hardware, software and printers * Data Migration, relocation and configuration of PC hardware, software, and print devices * XP Sweep (upgrading end users to Windows XP then installing specialty software/hardware)
Senator McCain's Office (Contract Position), Phoenix, AZ December 2005 (3-day contract while on Holiday break at Boeing) * Data backup and replacement of 13 PCs, then re-installed software application & print devices
Getronics (TAC Worldwide, Contract Position) Cisco WLSE Replacement Program, 6 different Home Depot Stores in Arizona October 2005
Campus System Administrator (Contract Position), University of Phoenix Online, Phoenix, AZ July to August 2005 * Deployment, Backup/Recovery, relocation and configuration of PCs for staff members on campus * Responsible for replacement and installation of motherboards, hard drives, memory and software
Level 2 (Help Desk), 2Wire, Inc, Phoenix, AZ March 2003 to July 2005 * Wireless Networking configuration specialist, * Resolved end-user issues Home Networking issues through positive communication and troubleshooting * VPN agent for almost 1 year, this opportunity is only offered to top performers
Skilled Specialist (Level 3 Help Desk - TRON), Mindspring/Earthlink, Phoenix, AZ September 2000 to November 2002 * Communicated directly with NOC, LECs and ILECs, vendors and contractors * Resolved end-user issues through positive communication and troubleshooting * Company Mentor * Team Lead for about one year
Supervisor/Garage Door Installer/Customer Service Rep., Anozira Door Systems, Tempe, AZ October 1995 to July 1998 * Supervisor of the Woodstop Department * Garage Door Installer
Field Service Technician, Edwards Alarm Company, Cherry Hill, NJ July 1989 to December 1991 * Installed, Repaired and Maintained all makes and models of Burglar and Fire Alarm Systems, CCTV, Card Access and Tele-entry Units, Nurse Call Systems, Intercom, and Clock Systems
Field Service Technician, Dynatronics Corporation, Pitman, NJ March 1988 to July 1989 * Supervised electricians on construction sites to co-ordinate wiring trunks per AS-Built drawings * Installed, Repaired and Maintained all makes and models of Burglar and Fire Alarm Systems, CCTV, Card Access and Tele-entry Units, Nurse Call Systems, Intercom, and Clock Systems
Engineering Test Lab Design Technician, Struthers-Dunn Relays, Inc., Pitman, NJ September 1982 to August 1984 * Designed component testing and troubleshooting equipment for new relays per Military Specs * Performed ambient heat and cold load testing on newly manufactured relays * Clean room Veeco Mass Spectrometer testing
Non Related Work History: Mechanic, Chucks Auto Repair, Pitman, NJ September 1984 to February 1988, then December 1991 to July 1995 * Left in 1988 then went back to work with my friend Chuck in 1991 * Moved to Arizona when Chuck sold his business
Education: Associate of Occupational Studies in Computer Networking & Information Technologies High-Tech Institute, Phoenix, AZ - January 1999 to March 2000 * 4.0 GPA (top 3% of my graduating class) * Presidents List for Academic Performance
Certification - Edwards Fire Alarm Technical Service Training School, Farmington, CT - May 1989 * Trained on 5661, 5721B, 5750 Series, 5782B, 5800, 6500 and 6600 Series Panels
Associate Degree - Gloucester Community College, Sewell, NJ - September 1980 to May 1983 * Microprocessor Design
Certificate - Gloucester County Vocational Technical School, Sewell, NJ - September 1978 to June 1980 * Digital Electronics Program |
